FAQs

How long does the process take from order to delivery?

we post everything 1st class royal mail, the whole process is usually between 5 to 10 days

Can I order repeat pairs?

Yes once we have captured your foot shape and designed your insoles we are able to use the digital file to make exact copies for years to come, we also offer a 10% discount on repeat orders.

Are the insoles guaranteed to solve my issues?

Although we can't offer a money back guarantee, because everything we do is made to order, we will work with any problems you may encounter and we can tweak the design to increase or decrease the amount of support provided by the insoles.  We want you to be a happy returning client that enthuses about us to others!

Are the insoles guaranteed?

yes we can give a 5 year guarantee on the plastic 'shell' part of the product but the softer top cover isn't guaranteed, we do however offer a recovering service, please email for more info.

What are the insoles made of?

the shell or base is made from CNC milled polypropylene which is designed to give you the maximum support, the top softer part is made from the highest quality, moisture wicking  anti-bacterial, shock absorbing material.

Do you cater for leg length discrepancies?

Yes we can build heel raises into the product, just tell how much you need and on which side.